Seamless Customer Experience Counter Queue System Built In Speaker

Bank/Hospital/Clinic/Healthcare and etc Service Counter Queue Management Queuing System

Hospitals Queue Management System 

The healthcare industry is becoming increasingly complex, providers are being asked to deliver quality care while ensuring patient’s safety and improving operations even when budgets are tight. It is very challenging to manage, control access with high volumes of visitors and staff Automation has revolutionized the healthcare industry and made it more cost-effective for the running of day-to-day operations.

All this complexity can be managed from one work station or remotely via the cloud with customizable software and easy to use graphic interfaces.

We offer a complete system which caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions. Your patients will be able to enter a queue by taking a ticket via different channels such as Self-Service Ticketing Kiosk.

Shangxu Queue Management System shall provide standard and customizable queuing solutions to cater to diverse queuing issues faced by organizations.You can choose from Queuing systems to manage crowds and queues at your service areas.

Our queue management system allows patients or visitors to enter a queue by taking a ticket via different channels such as Self-Service Ticketing  Kiosk

Key Benefits of Electronic Queue Management System:

Reduces visitors wait and service time by 50%
Increases satisfaction by 30%

Eliminates irregular and haphazard queuing
Ensures seamless customer experience

Optimizes Staff Performance & Productivity
Centrally controllable and easy to use

Seamlessly fuses all components of your QMS
Measures KPIs and drives operational efficiency

Ticket Dispenser

The ticket dispenser Classic has a modern, ergonomic design and will fit to any interior. Enclosure can be painted in any color from the RAL palette. Standard enclosure color is gray.

Features:

Built-in PC based computer
OS: Windows 
Build-in 17" LCD IR touch screen
Build-in fast thermal printer
Can have a built in speaker
Service selection through the service menu shown on the touch screen
Support for wide variety of custom features (software)
Communication over TCP/IP
Customizable client menu design
Can be used as information kiosk

Main Display

Main display is designed to be used with the QMS system. The main purpose of the display is to show ticket number (4 digits) of the summoned customer, number of counter (2 digits) to which customer is being summoned and an arrow pointing in the direction of the room or counter,total 4 rows.

It is made in Dot Matrix LED technology.

Features:

4 digits token number + 2 digits counter number and an arrow,total 4 rows
LEDs available in red color
Long life and energy efficient LEDs
Aluminum enclosure
Modern and ergonomic enclosure design
Wireless solution

LED Counter display

It is designed to be used with our queuing system. The main purpose of the display is to show ticket number (4 digits) of a counter.It is dot matrix led counter display. Display can come with or without mounting tube and either with or without square/wide signboard for displaying the workplace number.

Features:

total 8 digits led display
LED available in red color
Long life and energy efficient LED
Aluminum enclosure

21 buttons Keypad

It is designed to manage customer flow in the assigned queue(s).This type of workplace keypad is usually used when there is no need in extra functionality or there is no possibility to use computer with a keypad application at the workplace, or for security reasons. Workplace keypad communicates with our queue management server application through Wireless or RS485 interface depending on the version of the keypad. Keypad has membrane keypad with 21 functional buttons and digital screen. Workplace keypad is easy in use.

Features:

Call of a client by their registration order in a queue

Can realize the function of Call,Recall,Transfer,Callback and etc
Change status of a called customer to served or absent
Ticket number of a called customer is shown on LED screen
System messages shown on LED screen
No need to have a PC at workplace

It is possible to add one/all of these modules:

Qmedia player box

It helps to control the TV display layout to play advertisement video along with queue number information and running text.

Feedback
Additional equipment, that provides possibility to rate sale managers and gather feedback for customer service.

Queue Management System Software