Multiple Language Queuing Management System 80mm Thermal Printer

Hospital/Clinic Queuing Management System With Virtual Calling Terminal and LCD Counter Display

Queue Management System 

Customers are the most critical component of any organization. Especially for service-oriented institutions such as banks, hospitals and government one-stop service centers. Customers visit their branches/service centers for different reasons. Managing customer processes through branch management/one-stop service centers is essential to maintain service quality. An effective customer flow depends on the customer, who should have clear choices and convenient, timely service that leads to positive results and high customer satisfaction.

Our system is an effective and systematic queue management system designed to ensure a disciplined and guided customer experience. It gives organizations the option to promote information among waiting customers. The system enables center managers to count waiting customers, and through the Senior Administrator module and online reporting, Shangxu provides the opportunity to take branch operations/services to the next level.

Benefits

For the Customers/Visitors

• Guiding in selection of the exact services and forwarding to the right service desks

• Service appointment

• Giving a comfort that the process is systematic

• Allowing free waiting time before service call announcement

For the oganization

• Management can utilize their resources

• Service staff will know the reason of the visit prioc arrival of customer

• Categorization of the services / customers and manage it accordingly

• Optimum resource allocation through statistical analysis

• Improvement of the service quality ofthe staff through better use of skils

• Dissemination of information during the waiting time

• Central MIS for online monitoring ot the centers will make a common standard in all centers

Why Shangxu Queue

Shangxu Queue System has flexibility in implementation which allows the organization to roll out the project quickly. It has the advantages on the followrng issues:

• It can be integrated with open standard hardware platform. Organizations can use their preferred hardware instead of proprietary hardware from the vendors.
• The server based system enables the system administrator for configuring and managing the operation of the system.
• The system allows the system administrator to customize the menu according to their business plan. The menu flexibility provides data on the final service lines for analyzing.
• The branch administration console allows the branch manager to adjust the configuration based on customer movement in that particular branch.
• The system is scalable. It on be used as standalone or centrally. The customer interface language or the promotional text can be set branch wise.Organization operating in the diversified geographical area can leverage their customer internee with this muhi-language feature.

Key interfaces

Token dispenser

Customer will choose the desired service through this token dispenser. The service options would be shown in muiti-tenguage. Once the customer chose the service, based upon the current status of queue and their service nature, a token will be printed Indicating token no., counter no., and any pcomotional text. Our system support both touch based and button based token dispenser.

Technical Specification for Queue System Ticket Token Machine

•17 inch Touch Screen LCD display • Select Service Required. • Ticket is printed with selected service name, ticket number,number of waiting person, date & time,welcome message and advertising text • Includes Real Time Reporting Features. • Built in Industrial PC • Can Link to RS485 wired or wireless •Multiple Language • Customizable

Industry usage

Our Queue System can be used for the following industry:

• Bank

• Tetecom

• Hospital

• Service centers managed by both Government and private organizations.

Multimedia Queue Number Information TV Display 

This device is considered for digital signage and notification platform to the waiting customers. Apart from the options to display the token numbers with respective serving counters；the options are there to run different promotional materials as marketing tool.

FAQ

1. Why you recommend to use Shangxu QMS?

Shangxu Q system is the good solution for queue management and business monitoring. Currently it is probably the simplest way to install and use queue management solution on the market.

2. Which ticket printers are used ?

Epson 80mm thermal printer with auto cutter inbuilt the ticket dispenser

3. Features of Queue Management System?

• Easy to set up.
• Ability to customize ticket designs.
• Unlimited amount of queues (if touchscreen dispenser is used).
• Ability to create custom dispenser sub menus (for touchscreen dispensers only).
• Media for digital signage.
• Local simple statistics (workplace name, served tickets and average service time).
• Custom ticket ranges for queues.
• Ticket limits per day for each queue.
• Firmware auto update.

4.What is warranty of your product?

Our all product warranty for 1 year.