We are professional Chinese Trucks &loader&Machines & Bus Spare Parts Supplier

We pay much attention to Product Quality Control. We have the department for the Quality Control. The working scope of Quality Control Department is from purchasing the raw material, paint and electrical parts to strict inspection of the whole machine before delivery.

Company Team Introduction

HES CO.,LTD As a professional foreign trade enterprise deeply engaged in the field of construction machinery and truck spare parts, our core competitiveness stems from an elite team that is professional, efficient, collaborative and has an in-depth understanding of the industry. We have built an integrated professional team system covering purchasing, sales and after-sales service. Each team performs its own duties and closely collaborates, providing global customers with high-quality full-chain services from spare part selection to after-sales support with professional accomplishment, rich industry experience and extreme service awareness, and also laying a solid talent foundation for the stable development of the company. We have always believed that professional work requires professional people to do it. Every team member treats work with dedication and serves customers with sincerity, making professionalism the core background of our brand.

Professional Purchasing Team: Source Control, Building a High-Quality Supply Chain

The purchasing team is the first gate of the company's quality control and the core builder of a high-quality supply chain. All team members have more than 5 years of purchasing experience in the construction machinery and truck spare parts industry, and have a deep-rooted understanding of the domestic spare part supply chain market. They are extremely familiar with the original factory channels and authorized supplier systems of XCMG, SDLG, LIUGONG, LONGGONG construction machinery spare parts and SHACMAN, HOWO truck spare parts.

Our purchasing team is not only proficient in the model specifications, production processes and quality standards of various spare parts, but also has acute market insight and supply chain resource integration capabilities. Adhering to in-depth cooperation with formally authorized original factories and core high-quality suppliers, the team strictly screens partners through multiple methods such as on-site inspections, qualification verification and sample testing, eliminating counterfeit and inferior spare parts from the source. At the same time, we track the dynamic of the industry supply chain in real time, stock up on core best-selling spare parts, optimize inventory management, ensure the stability and timeliness of supply, and provide solid supply chain support for the sales end and customers.

Elite Sales Team: Global Layout, Professional Connection for Foreign Trade Needs

The sales team is an important bridge connecting the company with global customers, composed of professional talents proficient in foreign trade business and familiar with the construction machinery industry. All team members have professional foreign language skills, practical foreign trade experience and professional knowledge of spare parts, and can proficiently use English, Spanish, Russian and other multilinguals to communicate with overseas customers without barriers, covering multiple overseas markets in Asia, Europe, Africa, the Americas and other regions.

Each sales consultant has received systematic product knowledge training and practical foreign trade business assessment, and can not only accurately answer various customer questions about spare part selection, parameter matching and quotation calculation, but also be familiar with the customs policies, logistics rules and payment methods of all countries in the world, and customize exclusive procurement plans for customers in different regions. Upholding the service concept of customer first, the team adopts a one-on-one exclusive docking model, providing refined services throughout the process from customer inquiry, demand communication to order confirmation and logistics follow-up. With professional capabilities and efficient response, we meet the diversified procurement needs of global customers and continuously create a high-quality cooperation experience for overseas customers.

Considerate After-sales Service Team: Full-process Escort, Solving Customers' Worries

The after-sales service team is a solid backing for the company's services, composed of professional technicians in the field of construction machinery and truck spare parts and senior foreign trade after-sales specialists, a compound team with both technical professionalism and foreign trade service experience. All team members have rich experience in spare part installation, commissioning and troubleshooting, and have an in-depth understanding of the spare part adaptation and equipment operation and maintenance of various brands of construction machinery and trucks.

We have established a 7×24-hour all-time after-sales response mechanism and opened multi-channel consultation channels online and offline. Overseas customers can connect with after-sales problems at any time by email, instant messaging, telephone and other means. From acceptance guidance and installation Q&A after the arrival of spare parts, to the handling of quality problems within the warranty period, and to professional suggestions for daily equipment operation and maintenance, the after-sales service team can respond quickly, answer professionally and solve problems efficiently. For spare part quality problems encountered by customers, the team strictly abides by the warranty commitment and efficiently handles returns, exchanges and reissues. At the same time, we establish exclusive equipment spare part files for long-term cooperative customers and provide normalized operation and maintenance guidance. Truly, from the start of cooperation, we escort the customer's equipment operation throughout the whole process and completely solve the after-sales concerns of overseas customers.

Uniting Efforts for Common Progress: Building an Integrated Professional Service System

The purchasing, sales and after-sales service teams do not operate independently, but form an integrated service system with efficient linkage and seamless connection. The purchasing team timely adjusts inventory and supply chain layout according to the market demand feedback from the sales team; the sales team accurately transmits customers' personalized needs and after-sales problems to the purchasing and after-sales service teams; the problem feedback from the after-sales service team provides an important reference for the purchasing team's supplier selection and quality control.

From the management level to the front-line employees, the whole company always upholds the team culture of collaboration, professionalism, integrity and innovation, and regularly carries out industry technical training, foreign trade business upgrade training, team collaboration development and other activities to continuously improve the professional accomplishment and service capabilities of the team. With the collaborative efforts of the team, we deeply integrate the quality control of purchasing, the professional connection of sales and the considerate guarantee of after-sales service, providing global customers with full-chain, integrated professional foreign trade services. It also enables the company to forge ahead steadily in the foreign trade field of construction machinery and truck spare parts, becoming a trustworthy long-term partner for customers at home and abroad.