Customer Care Service Center IR Touch Panel Token Number Customer Queuing System

Banking Customer Service Center Wireless Queuing Management System/Token Number Calling and Display System

Advatage Of Shangxu Technology Company 

1.Have developing and supply hardware and software over years

2.Provide powerful technical support and after sale service all the time

Work Process Of Our Queue Management System 

Ticket Printing-Waiting-Calling your number-Customer Service.

1. The customer comes into the hall then press buttons on touch the screen of ticket dispenser.

2. The customer gets a ticket from the printer of the ticket dispenser.

3. The ticket can show the customer''s queuing number and his service item, then both display (main display and counter display can show next number) and sound box(can broadcast the next number to be served) tell the customer to be served.

4. The customer goes to the relevant counter for his service.

5. When the operator press the mainpulator, sound box can broardcast next queuing customer meanwhile show the next queuin number on the main display. So circularly do 1-4 steps.

Standard queue management system including 4 Component:

1. Ticket dispenser

2. Main LCD/LED Display

3. Counter Display

4. Call pad/ Key pad

Functions:

1. Ticket dispenser :

* Touching to get a ticket of queuing No.,selected service category,number of waiting customer,promotional message and etc,also can show in Arabic and etc multiple language 

* Inbuild PC to receive the calling order from callpad and send signal to the main/counter display.

* Statistics report can be sent to the server by LAN.

* Customized ticket issuer interface and ticket interface.

* Additional functions such as peripheral RFID reader, barcode reader, fingerprinter, IC card reader, A4 printer etc. optional.

* OEM accepted.

2. LCD/LED Main display :

* Wall mounted or standing on the lobby.

* Showing the calling/ servicing No. and corresponding counter.

* LCD display conbine with digital signage system to show advertising, news, video as well as the queuing No.

3. Counter display :

* Installed in every counter to display the calling No. or servicing No. of this counter.

4. Call pad/Key pad :

* Divide into virtual calling on the computer and physical callpad.

* Calling the next queuing member or pause service.

* Connect with Customer Service Evaluator via USB port to rate the stuff service level.

Application :

Personalized service and customized can fully apply in many kinds of area. Except used in banking, government, it can be applied in Automobile 4S shop, logistics center, factories etc.