Customized Customer Portals Wireless Electronic Queuing System

Customized Customer Portals Wireless Electronic Queuing System

17" Automatic Bank/Telecom Shops/Hospital Queuing Machine Wireless Queue Management System

What is it?

Our system is full-featured queue management system with administrator and customer portals. It is highly customizable product, supporting complex service algorithms, developed for enterprise.

What does it do?

Besides of managing queue systems, also provides detailed statistic report for analysis. 

Optimal
Can be used in banks, insurance companies, health care establishments, government institutions and other type of business or establishment.

Centralized
Supports easy centralization of multiple locations. Set of the queue processing algorithms developed having in mind fast, reliable and autonomic customer service gives greater cost efficiency and ease business management.

FEATURES

Flexible
Ability to develop additional customized modules and statistical reports

Custom layout
Make your custom template and customize your content on TVs.

Unlimited
Unlimited branches and workspaces.

Multiple Language 
Multiple Language supported,such as Arabic/French/Russia/Spanish/English and even any local language 

Ticket Dispenser 

The ticket dispenser Classic has a modern, ergonomic design and will fit to any interior. Enclosure can be painted in any color from the RAL palette. Standard enclosure color is gray.

Features:

Built-in PC based computer
OS: Windows 
Build-in 17" LCD IR touch screen
Build-in fast thermal printer
Can have a built in speaker
Service selection through the service menu shown on the touch screen
Support for wide variety of custom features (software)
Communication over TCP/IP
Customizable client menu design
Can be used as information kiosk

Main Display 

Main display is designed to be used with the QMS system. The main purpose of the display is to show ticket number (4 digits) of the summoned customer, number of counter (2 digits) to which customer is being summoned and an arrow pointing in the direction of the room or counter,total 4 rows.

It is made in Dot Matrix LED technology.

Features:

4 digits token number + 2 digits counter number and an arrow,total 4 rows
LEDs available in red color
Long life and energy efficient LEDs
Aluminum enclosure
Modern and ergonomic enclosure design
Wireless solution 

LED Counter display

It is designed to be used with our queuing system. The main purpose of the display is to show ticket number (4 digits) of a counter.It is dot matrix led counter display. Display can come with or without mounting tube and either with or without square/wide signboard for displaying the workplace number.

Features:

total 8 digits led display 
LED available in red color 
Long life and energy efficient LED
Aluminum enclosure

21 buttons Keypad  

It is designed to manage customer flow in the assigned queue(s).This type of workplace keypad is usually used when there is no need in extra functionality or there is no possibility to use computer with a keypad application at the workplace, or for security reasons. Workplace keypad communicates with our queue management server application through Wireless or RS485 interface depending on the version of the keypad. Keypad has membrane keypad with 21 functional buttons and digital screen. Workplace keypad is easy in use.

Features:

Call of a client by their registration order in a queue

Can realize the function of Call,Recall,Transfer,Callback and etc 
Change status of a called customer to served or absent
Ticket number of a called customer is shown on LED screen
System messages shown on LED screen
No need to have a PC at workplace

It is possible to add one/all of these modules:

Qmedia player box 

It helps to control the TV display layout to play advertisement video along with queue number information and running text.

Feedback
Additional equipment, that provides possibility to rate sale managers and gather feedback for customer service.

Queue Management System Software 

Our Queue Management System solution widely used in Banks,Hospital,Government,Medical Center and etc service center