Multiple Service Computerized Wireless Arabic Queue Management System Token Number Queuing System

Shangxu Computerized Queue Management System

Our computerized product offering is the most complete to date.
It is a powerful tool composed of a customizable base system with a software interface which includes a variety of modules
It is a multi-service system specially designed for customer service counters, wickets or desks providing one or multiple services. Due to the system’s flexibility, it is capable of fulfilling the simplest to the most sophisticated requirements
With a ticket obtained at the reception from a numbered ticket issuing printer after selecting the appropriate service, waiting customers are directed towards the various service areas according to the number called.
The constant progress information on the various services contributes to creating a calm environment by avoiding unaccounted delays and contention amongst customers.
Consequently your image will emerge as organized, professional and concerned with the well-being of your customers.
Of all the additional modules, the statistics module proves to be an excellent tool for offline historical analysis of past activity, in the form of reports and graphs.
As for our real time supervisor module, it will inform and assist you through immediate decision-making.

Shangxu Queuing System Advantages

Better management and optimization of waiting time in real time
Precise flow analysis
Information on service time and waiting time
Improved allocation of human resources: where each agent is able to maximize their skills
Efficient tools, for example to measure performance relating to the impact of advertising and marketing campaigns
Production of customer visit reports which can be used, for example, to analyze sales patterns
Increased customer satisfaction
And many more advantages.
This system is ideal to build customer loyalty in addition to delivering competitive and efficient customer service.

Shangxu Complete Queuing System consist of the following:

1. Ticket Dispenser : IR Touch Screen LCD Monitor+ Industrial PC + Thermal Printer (All integrated into one unit)

2. counter calling pad terminal or counter computer which install the software call pad

3. Led/LCD Main Display(S) Screen In common waiting area.

4. Led/LCD Counter Displays Above Counter (Optional)

5. All units are interconnected by means of RS485 or wireless ways

Shangxu Complete Queue Management System Software