Free standing bank telecom shop self service ticket dispenser touch
screen kiosk queue management queuing system
Digital queuing system
Intensive development of the service market poses challenges to
improve the quality of customer service.
If a company has to deal with large and regular flows of visitors,
the primary task of service improvement is the convenience and
speed of service. Queue management system (QMS) successfully copes
with this task.
What is a Digital Queue?
Digital queue is a software and hardware complex that solves the
problem of visitor flow distribution by type of questions and the
time spent in the queue, creating comfortable conditions for
waiting process. The main purpose of the complex is to organize the
waiting process up to the service receipt by informing the visitors
about the place in the queue and waiting time.
Purpose of the QMS
The digital queue management system is designed to create maximum
convenience both for the client and for the service personnel.
Complicated tasks are in front of the institutions serving huge
population flow:
how to provide high-quality services to several clients
simultaneously
how to speed up the process of citizens’ servicing, reduce waiting
time in the queue
how to improve the working conditions of the personnel
how to get statistics about the most popular services
Queue management system will be useful primarily for any service
sector companies: post office, banks, Internet access providers,
communications service providers, medical institutions, enterprises
of the tourism sector, centers of public institutions for servicing
the population, logistic distribution centers and many others.
Features of the digital queuing system:
Digital queue enables to receive statistic data on the types of
queries.
It allows monitoring the dynamics of appeals over periods of the
year, month and day.
It records the load of the staff and speed of service.
Multiple Language supported
Benefits and advantages of the QMS
Increase of the speed of service provision to the visitors.
Structuring and organization of the queue increase the speed of
visitor servicing by 25-30%.
Recording of the service history. The accumulated analytical data
are used to analyze and improve the effectiveness of the principal
activity (for example, information on demand for services,
fluctuations of demand, etc.), as well as to control the
personnel’s work.
Reduction of conflicts and disputes in the process of waiting for
the service. isitor servicing by 25-30%.
Provision of comfortable working conditions for the personnel.
Significant increase in the company’s image and consumer’s trust.
It is worth to highlight the possibilities of the digital queuing
system to build a “transparent office”, where fraud with visitor
order of access is excluded and the corruption schemes in the
process of issuing certificates, documents and licenses are
eliminated. That is why many government institutions, licensing
centers, banks, visa centers, embassies, medical institutions and
insurance companies use digital queue management system.
How does the digital queue management system operate?
The algorithm of operation of the digital QMS is simple and does
not require much time and intellectual efforts of its acquisition.
Token Machine Terminal
At the entrance to the institution the information terminal of the
digital queue is installed to register the visitors. Before
receiving the necessary service, the visitor chooses an appropriate
service menu item on a touch screen of the token terminal, and then
he/she receives a ticket with a queue number. Having entered the
waiting area your visitor observes the central display, on which
the information is updated and accompanied by the sound signal of
servicing.
•17 inch Touch Screen LCD display • Select Service Required. •
Ticket is printed with selected service name, ticket number,number
of waiting person, date & time,welcome message and advertising
text • Includes Real Time Reporting Features. • Built in Industrial
PC • Can Link to RS485 wired or wireless •Multiple Language • Customizable
| Cabinet | All in one cold steel cabinet |
| LCD Display | 17” LCD Display with resolution of 1280*1024 |
| Touch Screen | 17” IR Touch Screen |
| Thermal Printer | 80mm Thermal Printer with auto cutter |
| PC Configuration | CPU: Intel 2.41Ghz 4G DDR3 64G HDD 6 USB port Windows OS |
| Speaker | Inbuilt amplifier and 2 speakers |
| Power Supply | 110V-240V |
Queue Management System | 1.Queue Management System software: control and manage the queues,
can realize the function of Multiple language calling and Multiple
language translation, and can realize the report statistic function 2.Interface and language and ticket format can be customized, and
you can add logo or some other information on the ticket, like
time, waiting people, the information can be editable |
Digital queue display
Having received the ticket, the client waits for his/her turn,
watching the information display of the digital queue, which
presents the information about the current client and number of the
employee rendering the service. The visitor comes to the service
window, when his/her token number appears on the central display of
the digital queue (voice announcement is provided additionally)
with the number of the employee rendering the service. That is how
the queue management system controls the loading, removes
negativity and improves the service of citizens’ reception.
Queuing software for the employees
Statistics of the digital queuing system
Digital queuing system allows monitoring of ongoing work and
collecting statistics over a period of time. black;
mso-ansi-language:
For example:
the number of people waiting in a queue
the number of clients served by a particular employee
average time of client’s servicing
average time of the client's waiting period
From now on, staying in any organization will cease to be a
tiresome and exhausting process both for the visitors and the
servants.
The system of digital queue management consists of:
“Digital queue management system” software.
Special touch-sensitive terminal, with a thermal receipt printer,
which provides a ticket with the queue number.
The main display.
Display of the service window is installed directly next to the
operator, it indicates the ordinal number of the window, and the
queue number of the client serviced at the moment.
Remote control unit of the digital queue operator (software on the
operator or cashier's computer).
Touch-sensitive terminal of the digital queue system is installed
at the entrance to the premises. It serves to select the type of
service by the client. It is made in vandal-resistant enclosure and
has an integrated ticket printer.
