Bank Service Counters Web Based Queue Management System QMS Queuing Ticket Machine

Digital queuing system

Intensive development of the service market poses challenges to improve the quality of customer service.

If a company has to deal with large and regular flows of visitors, the primary task of service improvement is the convenience and speed of service. Queue management system (QMS) successfully copes with this task.

What is a Digital Queue?

Digital queue is a software and hardware complex that solves the problem of visitor flow distribution by type of questions and the time spent in the queue, creating comfortable conditions for waiting process. The main purpose of the complex is to organize the waiting process up to the service receipt by informing the visitors about the place in the queue and waiting time.

Purpose of the QMS

The digital queue management system is designed to create maximum convenience both for the client and for the service personnel.

Complicated tasks are in front of the institutions serving huge population flow:

• how to provide high-quality services to several clients simultaneously
• how to speed up the process of citizens’ servicing, reduce waiting time in the queue
• how to improve the working conditions of the personnel
• how to get statistics about the most popular services

Queue management system will be useful primarily for any service sector companies: post office, banks, Internet access providers, communications service providers, medical institutions, enterprises of the tourism sector, centers of public institutions for servicing the population, logistic distribution centers and many others.

Features of the digital queuing system:

• The system makes it possible to take a ticket from the ticket dispenser
• Digital queue enables to receive statistic data on the types of queries.
• It allows monitoring the dynamics of appeals over periods of the year, month and day.
• It records the load of the staff and speed of service.

How does the digital queue management system operate?

The algorithm of operation of the digital QMS is simple and does not require much time and intellectual efforts of its acquisition.

Ticket Kiosk Terminal

At the entrance to the institution the information terminal of the digital queue is installed to register the visitors. Before receiving the necessary service, the visitor chooses an appropriate menu item on a touch screen of the terminal, and then he/she is registered in the queue and receives a ticket with a queue number. Having entered the waiting area your visitor observes the central display, on which the information is updated and accompanied by the sound signal of servicing.

An electronic queue program with a customer call function is installed on employees' computers, where the serial number of the coupon in the service queue is displayed. Using the remote control, the operator calls the next client, about which there is a notification on the central panel and the board of the reception desk.

Statistics of the digital queuing system

Digital queuing system allows monitoring of ongoing work and collecting statistics over a period of time. black; mso-ansi-language:

For example:

• the number of people waiting in a queue
• the number of clients served by a particular employee
• average time of client’s servicing
• average time of the client's waiting period

From now on, staying in any organization will cease to be a tiresome and exhausting process both for the visitors and the servants.

The system of digital queue management consists of:

Technical Specification for 17 inch Queuing Ticket Machine

Shangxu Complete Queue Management System Software