Customize Order STN FSTN 16：9 Large Touch Screen Smart Monitor

We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.
DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Chinapost/HongKong Airmail: 7- 25 working days. At most 45 days.
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email.

 If you have any prodcut quality problem, you can send it back to us with the original condition,we will repair or exchange new one for you.

If you have any using problem of the products which buy from Qihang, please feedback to us first, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.

Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee. 

Q1. How can I get the samples?

A: If you need samples, we can make as per your request .You should pay the sample fee and freight. Sample lead time always be within 2-5 days.

Q2. When can I get the datasheet?

A: When we get your inquiry, you shall first tell us the part number you want, then we can send you the datasheet immediately

Q3: How long can I get reply?
A: Within 24 hours. Chinese working time 9:00-18:00 Monday-Friday online service to help you solve problems.Also reply by phone is possible at night time and weekends.

Q4: What shall we do if we find any item missing or defective after receiving the goods?
A: Please contact us ASAP, we will check it and offer the best solution according to the situation.

Q5. How to order TP?

A:Please send us your purchase order by Email, or ask us to send you one invoice. We need to know the following information for your order.

1)Product information-Quantity, part number
2)Delivery time required.
3)Shipping information-Company name, Street address,Phone & Fax number,Destination sea port.
4)Forwarder's contact details if you have any in China.

Q6. How long can I expect to get the sample?

A:The samples will be ready for delivery in 5~7days.The samples will be sent via express and arrive in 5~7 days.

Production Procedure