4ft 50 Watt LED Linear Lighting System

Q1. Can I have a sample order for the led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 5-10 days, mass production time needs 3-4 weeks for order quantity more than 1000pcs
Q3. Do you have any MOQ limit for the led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 5-7 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed with an order for led light?
A: Firstly let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places a deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. only available for mass order.
Q7: Do you offer a guarantee for the products?
A: Yes, we offer 5 years warranty on our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new lights with a new order for small quantities. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to the real situation.

• OUR SERVICES

1.We will reply to the lead time within 24 hours after receiving the customer's confirmation of each order.

2.Take photos of the goods during production and send them to customers.

3.Take pictures of goods after packaging and labeling and send them to customers.

4.Take photos of goods loading before shipment, and arrange the customs clearance information of goods and send them to the customers.

5.We will track the logistics information and update it to the customer at any time if the goods are delivered by express.

6.We will remind the customer to prepare the customs clearance documents for the goods before they arrive at the port.