1. Q: Are you a factory or a trading company?
A: We operate as a direct manufacturer. With over 15 years of
experience, our factory focuses on producing warehouse racking
systems and various types of display stands. 2. Q: Where is your factory located?
A: Our production facility is based in Nanjing, China. 3. Q: What is your typical delivery time?
A: Our standard lead time is within 20 working days. However,
the exact timeline may vary depending on order volume and specific
shelving design requirements. 4. Q: What trade terms do you offer?
A: We commonly work under EXW or FOB terms. Other trade terms
can also be discussed based on customer needs. 5. Q: Can you produce according to customer designs?
A: Yes, we offer customization services and have extensive
experience in manufacturing shelves according to client
specifications. 6. Q: Do you work with different materials for your shelves?
A: While our products are primarily metal-based, we also
incorporate other materials such as wood, titanium alloy, acrylic,
and glass for accessory shelves or display units. 7. Q: What is the difference between a main rack and an add-on
rack?
A: The key distinction lies in the upright frame structure. A
main rack includes two uprights and serves as the starting unit,
while an add-on rack—used for extending the system—contains only
one upright. For instance, a 10-bay run against a wall would
consist of 1 main rack plus 9 add-on racks. 8. Q: How are the products packaged?
A: Our standard packaging involves flat-packing the shelves with air
bubble wrap or protective film, then placing them in export-grade
cartons. We can also accommodate special packaging requests, such
as wooden crates, if required. | 
