FAQ
1. Who is SC Automation Limited?
SC Automation Limited (SC) is comprised of a team with decades of experience in the automation industry.
2. Where does SC mainly distribute its products?
Our products are primarily exported to:
- Africa: South Africa
- Asia: Southeast Asia, Middle East
- Europe: Nordic countries
- Americas: South America
- Oceania: Australia, New Zealand
3. What types of automation instruments does SC specialize in?
We focus on:
- Pressure Transmitters
- Flow Meters
- Ultrasonic Level Sensors
- Vibration Monitoring Systems
- Water Quality Analyzers
- Electric Actuators
- Solenoid Valves
- Sensors & More
4. Which brands does SC supply?
We provide genuine new products from leading brands, including but not limited to:
✅ Bently Nevada | ✅ Endress+Hauser (E+H) | ✅ Pepperl+Fuchs (P+F)
✅ MTL | ✅ Allen-Bradley (AB) | ✅ Rosemount (Emerson)
✅ Yokogawa | ✅ AUMA | ✅ IFM | ✅ SMC | ✅ Festo
Need a specific brand? We can source it for you!
5. Are SC’s products 100% genuine and new?
Yes! We only supply original, brand-new products with full manufacturer warranties.
6. Do SC’s products come with a warranty?
✅ 1-year warranty for all products (except consumables like electrodes).
7. What delivery terms does SC accept?
- EXW (Ex-Works)
- CIF (Cost, Insurance & Freight)
8. What currencies are accepted for payment?
- USD | EUR | CNY (RMB) | HKD
9. What payment methods does SC support?
- T/T (Bank Transfer)
- Alipay | WeChat Pay
10. How can customers contact SC?
- WhatsApp: +86-13715021826
- WeChat: +86-15012673027
- Email: joy@cc-scauto.com
11. What are SC’s working hours?
24/7 support! We respond promptly to inquiries at any time.
12. What is SC’s company philosophy?
"Honesty in Relationships, Excellence in Work – Integrity First."
13. What shipping methods does SC support?
- Express Couriers: DHL, UPS, TNT, FedEx
- Special Routes: Russia & Pakistan dedicated lines
- Customer’s Own Logistics: Share your partner’s details, and we’ll arrange pickup.
14. Where are goods delivered?
- Mainland China or Hong Kong (brand-dependent).
15. Does SC support pre-shipment inspection?
✅ Yes! If you cannot visit, a trusted third party can inspect on your behalf.
16. What are SC’s payment terms?
- Full payment upfront for orders delivered within 1 week.
- 30% deposit for orders with longer lead times.
17. Why choose SC Automation Limited?
✔ 100% genuine products with reliable warranties
✔ Fast quotations & technical support (e.g., E+H product selection)
✔ Year-round shipping (excluding logistics holidays)
✔ Hassle-free sourcing – Your trusted one-stop automation supplier!
Need more details? Contact us anytime!
�� WhatsApp: +86-13715021826 WeChat:15012673027 | ✉ Email: joy@cc-scauto.com
