Quality

Firstly, Charmhigh is an ISO 9001:2015 certified manufacturer with a solid reputation in China, ensuring the high quality of our products.

Secondly, all of our machines come with CE declarations, allowing them to pass through customs in EU countries without any issues.

Service & Warranty
-Warranty Period: The complete machine comes with a 1-year warranty from the date of purchase, along with lifetime service support.
-Spare Parts: We always provide genuine spare parts directly from our reliable factory supply.
-Technical Support: We offer online Q&A, troubleshooting support, and technical advice.
-After-Sales Service: We provide one-to-one after-sales service. Each machine is 100% tested before shipment to ensure quality.

Each machine is assigned a unique serial number, and we will shoot a running video of them before shipment.

After-Sales Service Support
-Contact Person: Leon Chen
-Email: service@charmhigh-tech.com (Mr. Leon Chen);  kimi@charmhigh-tech.com (Kimi Liu)
-Follow Us on YouTube: Charmhigh YouTube Channel: https://www.youtube.com/@KimiLiuCharmhigh/videos

If you would like to see more information and videos, please contact us via email. We will respond to you as soon as possible.

Customer feedback:

Standard: CE certificate Number: TCF2108200564S Issue Date: 2021-08-25 Expiry Date: 2026-08-24 Scope/Range: Machinery Directive 2006/42/EC Issued By: EN ISO 12100:2010;,EN 60204-1:2018

Standard: IOS9001:2015 Number: 12819Q20804R0S Issue Date: 2019-05-16 Expiry Date: 2022-05-15 Scope/Range: Issued By:

Standard: Patent certificate of a encoder of motor for pick and place machine Number: Scope/Range: Issued By:

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Standard: FCC Number: SiCT2108200566C Issue Date: 2021-08-26 Scope/Range: FCC Part 15 Subpart B ANSI C63.4:2019 Issued By: Shenzhen SiCT Lab

Standard: RoHS Number: SiCT2108200565C Issue Date: 2021-08-25 Scope/Range: EC Council Directive 2011/65/EU and 2015/863/EU Issued By: Shenzhen SiCT Lab